Privacy policy
The short version: we collect what we need to service your vehicle and contact you about it, we don't sell it, and you can ask us to delete it.
What we collect
When you book online, call, or come in, we collect your name, phone number, email if you give it, vehicle information (year, make, model, VIN, license plate, mileage) and the details of the work performed. Smog and VSSI inspection results are transmitted to the California DMV and Bureau of Automotive Repair as required by law.
For an online booking we get your name, mobile number, vehicle, any note you add, and whether you asked for appointment texts. If you enter your number on the booking page but don't finish, the shop may call you once about the appointment you started. Booking details are emailed to the shop's own inbox, and we don't sell them or use them for marketing.
On the website we use Google Analytics and call-tracking to understand how people find us and which pages lead to calls. These tools set cookies and record pages visited, approximate location, device type, and, for tracked calls, the phone number and a recording of the call. Calls to our tracking numbers may be recorded for quality and training.
We use Microsoft Clarity to see how visitors use the site, through session replays, click and scroll activity, and heatmaps. Anything typed into our forms is masked and is not recorded. We use Google Ads conversion tracking to measure which of our ads lead to a phone call, an online booking or a quote request. When you arrive from one of our ads, the ad click identifier is kept in your browser for up to 90 days and saved with any booking you make, and for a booking or quote request your phone number is sent to Google Ads in hashed (scrambled) form so the request can be matched to the ad. Some of these services use cookies or similar identifiers to tell visits apart and to connect a visit with a later action, such as a call.
How we use it
- To perform and document your service, issue certificates, and honor the warranty
- To contact you about appointments, estimates, and completed work by phone or text
- To send a review request after service (you can ignore it)
- To improve the website and our advertising
What we don't do
We don't sell your personal information. We share it only with service providers who help us run the shop and the website (shop management software, payment processing, text messaging, analytics), the DMV/BAR as required, and parts suppliers when a warranty claim requires it. Your text opt-in and consent stay in our own shop records and are never shared with third parties; more in Text messages below.
Text messages
When you book on smogmart.com you can check a box to get Smog Mart appointment texts: a confirmation, and a reminder about that appointment, up to 2 messages per booking. The box is optional, and you can book without it.
For these texts we keep your mobile number, the appointment they are about, whether you checked the box and when, and any reply you send us, such as STOP or HELP. We use this only to send your appointment texts and to answer your replies. We never use it for marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Our text messaging providers handle your number only to deliver our texts to you.
To stop texts, reply STOP to the text you got. You get one last message confirming it. You can also call us at (916) 427-7664 and we will turn off appointment texts for your number, or answer any question about them. Reply HELP for help. The full program terms are in our terms of service.
Questions about texts or this policy: Smog Mart, Inc., 7070 Stockton Blvd, Sacramento, CA 95823, (916) 427-7664.
Your choices
To stop texts, reply STOP to the text you got or call us (more in Text messages above). To see, correct, or delete the personal information we hold about you, call (916) 427-7664 or write to Smog Mart, Inc., 7070 Stockton Blvd, Sacramento, CA 95823. California residents have the rights described in the CCPA; we honor them without charge.
Changes
If this policy changes, the new version will be posted here with a new effective date.